FAQ

1. When will I receive my first magazine issue?
It will take 6-10 weeks for your first issue to arrive. This is the standard industry lead time to start a magazine subscription.

Once you've placed an order, it takes approximately one to two weeks for your subscription to be received and scheduled by the publisher. Your subscription is then added to the publisher's next production cycle and shipped via standard mail. For example, if your monthly magazine subscription was ordered and received by the publisher in July, and the August issue has already shipped, your order may be added to the September mailing.

Publishers ask that you allow 4 to 6 weeks (weekly magazines) and 6 to 10 weeks (monthly magazines) for delivery to start. Other less frequently published magazines may take longer to arrive. If you have not received your subscription within the expected time frame, please send us an email and we'll track it down. Keep in mind, your subscription starts when you receive your first issue -- not when you place your orders. If you subscribed for 12 issues in one year, you will receive all 12 issues.

2. Can I renew my magazine(s) with ValueMags?
Yes! Just go ahead and put the magazine you want in your shopping cart. Notice the column called "renewal"? Change the 'No' to 'Yes' -- and when you check out make sure your shipping address is the same as it appears on the label of your current magazine. We'll take care of the rest!

3. How do I send magazines to more than one address?
On the checkout confirmation page, click the link to "Add New Ship To Address". Enter the shipping address and click "Proceed to Checkout". Click the drop down menu in the 'Ship To' column and choose the right address. Rinse and repeat…

4. How do I send a Gift magazine subscription?
ValueMags will send a Free post card announcing your gift subscription! When you reach the order confirmation page, click "Add" next to each magazine and enter a personal message to be included on the gift card. A Free Gift Card will be sent to each recipient.

5. Is ordering online safe?
When you order a magazine online at ValueMags no one will have access to the information you provide. We use SSL technology which encrypts your order to prevent anyone else from reading it as the information travels from your computer to ours.

6. What if I have questions or problems with anything?
ValueMags will help with any questions you have. Simply submit a support request via our online form and we will respond within 72 hours.

7. Can I use a foreign address for subscriptions?
No, not at this time. We only process orders for U.S. addresses.

8. Do you accept orders, if I don't have a credit card or don't want to use it online?
Simply submit a request via our online form and we would be happy to work with you in any way we can.

9. How do I change my address?
You can change your address by submitting a support request via our online form. Please include your current address and your new address in the body of the message.

10. Will you "automatically renew" my subscription?
No. ValueMags will never automatically renew your magazine subscriptions. Be careful of other magazine subscription sites that offer "continuous service" subscriptions. ValueMags will simply send you an email and give you the option to renew your magazine subscription. No pressure, and No tricks!

Guarantee

1. Money-Back Guarantee: It is our goal to make sure you are 100% satisfied with the magazine subscriptions you purchase from ValueMags.com. If you are not completely satisfied or if you change your mind, simply cancel within 90 days of placing your order and you will receive a full refund. If you receive a rebate or loyalty points when placing your order and you subsequently cancel, you will receive a refund net of the redeemed rebate or loyalty points.

2. Best Price Guarantee: ValueMags will match or beat any publisher authorized price offered from any magazine agency. Simply send us a link to the price, a copy of an advertisement, or some proof and we'll give you the best price! We will not refund the difference in purchase price after a purchase has been made.

3. Prompt Customer Service: We promise to answer any customer
service requests within 48 to 72 hours.

For questions, comments and price challenges, please contact our Customer
Support team by submitting a request here.

4. Credit for Inactive Titles: From time to time, magazines cease publication or are no longer offered at ValueMags.com. When this happens the publisher will provide credit for all issues not served or issue a substitute subscription.

5. No Auto-Renewals: ValueMags will never automatically renew your magazine subscription. ValueMags will simply send you an email and give you the option to renew your magazine subscription. No pressure, and No tricks!